The error "Failed to Create 3D Device" means that an unsupported (Intel) graphics card has been detected on the computer. You have several possible scenarios, each with different options...Technical Support can help you check if you aren... Read More

Activation Error “Invalid information or Registered in another computer” can happen for 2 reasons: 1. Your product key was already used (or attempted) on another computer.  You may need it to be reset, or if you are using... Read More

Errors when downloading or installing an ARAS360 update? Here are a few scenarios and the steps to try:  1. You get an message stating ARAS is already installed, or asking if you want to repair you installation. This means... Read More

Trouble Recording Videos: Zero File-size SituationA few users have reported they seem to record a video, but when they try to play the AVI or WMV file nothing happens, and they notice the file size is zero (0). This may be paired with ARAS... Read More

Installing new model-packs into ARAS From time to time we release a new set of models for use in ARAS, and installing them into your copy is easy! 1.Start with ARAS closed. Go to www.aras360.com and click on the Model Exchange under... Read More

Error when updating- Error mentions a "cabinet file" or a compressed folder being "invalid" Meaning:When this happns, it usually means you have ended up with only part of the downloaded file. (Windows does not notify you when this happens)... Read More

Often you will find yourself after setting the view to an animation camera, locked in that position. To unlock your view and begin navigation again, you must click on the unlock camera icon found at the far right of the View tab.  Read More

Vehicle or model selection difficulty Often it is frustrating when attempting to select a model that is in a scene with total station points.  This is caused by the hit detection for the points being too tolerant and you are inadvertently... Read More

Trouble Recording Videos-Recording is a still-image with parts of menus visible (Windows 7 or Vista)  In some cases, this kind of result is related to the visaual theme used on your version of Windows. Both Win 7 and Vista incorporated Aero... Read More

“Unhandled Exception” error while using the programSituation: This can happen at different times and can indicate a bug we need to troubleshoot further. To resolve: If possible, please send a screen capture to tech support, along with a... Read More

No option to add damage under the Model Details “Damage” tabSolution: Make sure you’ve given the vehicle a Sync number at this position. This will give you a Damage check-box option on the damage tab in the Model Details screen. Read More

 Unable to see grips or tilt viewpointSituation: This may mean you are functioning in 2D mode. This mode is mainly for viewing and printing in 2D as needed. Most scene creation and editing in ARAS 360 should be done in 3D.To resolve: Select a... Read More

Can’t find points-set after setting their display to “none”Situation: If you have selected the “none” option for your points-display, but are having trouble finding them later in your work, there are a few possibilities. To resolve:... Read More

Sometimes when using normal surfacing procedures ( textures between boundary lines ) the road lines become obscure as the texture surface and the road lines are occupying the same vertical space.The solution is to select the road line, then check the... Read More

Installer buttons appear blankSituation: During installation there are 3 grey buttons with your choices for proceeding. If they appear blank, your Windows default settings for display theme may have been adjusted.To resolve: Go ahead and click the... Read More

Adding Models: New Models Require Current Software! Remember...if you are adding any new models to your ARAS 360 software, start by verifying your software is on the current version number. To check this: -In ARAS 360, go to the Help... Read More

There are times when the selection of animated models is tricky. that is normally when a measurement set is on the scene and the points are nearby the model you are attempting to select. You can overcome this frustration by simply clicking on the row... Read More

CutePDF is extremely handy for any program that you can print in. It creates a PDF file from any print job. It installs in your printers so use just like a physical printer.Go to http://www.cutepdf.com/Download and install the PDF Writer.When... Read More

If you can’t find a way to change the paper size to match your plotter, or if it’s printing the wrong size regardless (this may depend on the plotter driver itself), you can print to XPS instead. Here’s how to set that up:1.Go to... Read More

If you get the error,"An error occurred while trying to replace the existing file: DeleteFile failed; code 5. Access is denied."This means the file is still in use and usually means ARAS HD is still open. Just close ARAS and click "Retry". If ARAS is... Read More