Category Articles
Laptop is Using the Wrong Graphics Card
Viewed 1734 times since Thu, Nov 27, 2014
Some laptops include both an on-board or integrated graphics chip as well as a dedicated graphics card. It is a known problem that laptops will sometimes default to using the less powerful integrated graphics to conserve battery power. This can be a... Read More
Unable to Import .pts Format Point Cloud File
Viewed 1316 times since Tue, Mar 31, 2015
If you’re having difficulty importing a point cloud that’s in .pts format into Reality please follow these steps. (Please note that this problem is normally observed by pressing the "import" button indicated above and nothing happening.... Read More
SharpDX Error
Viewed 916 times since Mon, Feb 23, 2015
When launching Reality you may encounter a pop-up error message starting with the term "SharpDX". Under normal circumstances what this error means is that your computer’s current Microsoft DirectX settings are not compatible with our Reality... Read More
Arithemetic Error (unhandled exception)
Viewed 902 times since Tue, Mar 3, 2015
If you’re receiving an unhandled exception (arithmetic error) when zooming in or out of your scene using the scroll mouse, it may be due to the type of mouse you’re using.It has been reported that users running a Logitech mouse and using... Read More
Pressing Record Does Nothing
Viewed 561 times since Wed, Apr 27, 2016
If you’re attempting to record an animation created in FARO Reality, and pressing the record button does nothing, then look at the following:Reality saves snapshots, or animation frames of your recording into the Documents/arasreality... Read More