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Error "Failed to Create 3D device"

Article Number: 6 | Last Updated: Tue, Oct 4, 2011 5:15 PM

The error "Failed to Create 3D Device" means that an unsupported (Intel) graphics card has been detected on the computer.

You have several possible scenarios, each with different options...Technical Support can help you check if you aren’t sure what you have.

Here are the most likely 3:

1. A dual-card situation: Going into your global settings and switching the non-Intel card to be primary should work. Restarting the system may be needed after this.

2. A single graphics card (laptop): Most laptops can’t have their graphics cards swapped out. Check with the vendor or manufacturer…or anybody locally who handles your hardware. If it can’t be upgraded to dedicated graphics, you will need to use a different computer.

3. A single graphics card (desktop): Desktop computers can usually be upgraded…so swapping out the graphics card to one that is supported is a small job for anybody who handles computer hardware.

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**It is also possible you have a supported graphics-card...but the settings on the computer are causing it to be incorrectly identified by ARAS.

This could be a simple as a Performance- or Power-setting needing to be adjusted, or even a MAC accessing Windows wiht a virtual method like Parallels (won’t work) instead of a method like Bootcamp that directly accessed the hardware.

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To be sure you are getting the correct assistance, take our Minimum and Recommened specs with you when looking for a computer, graphocs card or technical help. They are located in the first pages of the User Manual, on our website and here:

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System Requirements:

Minimum Hardware Specifications

Intel Pentium 4 or AMD Athlon Processor
Windows XP (32-bit or 64-bit)
Microsoft .NET Framework 3.5
128MB Dedicated video memory using ATI or NVidia graphics.
Intel Graphics are not supported
512MB RAM
100MB HDD Space Available (2GB for models)
Mouse with mouse wheel
XVID Codec (to save or play .AVI videos)

Recommended Hardware Specifications

Intel Core i5/i7 series processor or equivalent
Windows 7 (32-bit or 64-bit)
Microsoft .NET Framework 3.5
1024MB Dedicated video memory or higher & an independent ATI or NVidia graphics card
2GB RAM or higher
10GB+ HDD Space Available or higher
Mouse with mouse wheel
XVID Codec (to save or play .AVI videos)

Note: Mac users meeting the other requirements and running Windows XP or newer using Bootcamp are able to run the software, but Mac operating systems are not supported.

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As always, feel free to contact us at support@aras360.com for assistance!