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Common Activation Issues

If you’re having a hard time activating your software, please check the following for help.

  • Make sure you’re connected to the internet. Activation requires an active internet connection.
  • Make sure you’ve typed your license key correctly. License keys should be entered in all CAPITAL LETTERS including the dashes. Ex: 12345-ABCDE-67890-FGHIJ-KLMNO
  • If you’re copying/pasting your license key from an email, make sure there are no extra spaces before or after the license key before pressing activate.
  • Disable any antivirus or firewall software running on your computer.
  • If you’re behind a network firewall or proxy server you may need to configure or disable them temporarily to allow activation to go through. Contact your local IT department to make arrangements.

If you’re receiving an Unauthorized Access error, please refer to this Knowledge Base Article

If you’re receiving the error message "Unique Identifier Does Not Match License Key" then you’ve already activated this license key on another computer. If you’re moving the installation to a new computer the license key needs to be reset. Contact support@aras360.com and provide the license key and software you’re using.

If you’ve checked all of the above information and you’re still unable to activate your software, please contact support@aras360.com and include the error message you’re receiving.
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